Baggage Collection and Delivery
Customs regulations in Zambia require that the passenger must clear their own baggage through customs. However, if allowed to clear baggage on behalf of customer, we will deliver baggage to the nearest town airline office or hold the baggage in storage at our hangar in Lusaka at the customer's request.
If your baggage has not been located within seven (7) days, a lost baggage claim should be filed with the airline. At this point, a secondary search will be initiated. You will be contacted immediately should we be successful in locating your baggage. On the other hand, if our efforts are to no avail, your claim will be settled in accordance with the applicable international conventions. The liability for baggage loss is limited to U.S.$20.00 per kilo for checked baggage.
Important: Proflight Zambia assume no liability for loss, damage or delay to money, jewellery, perishables, negotiable paper, securities, documents/certificates (business, medical, travel, education), samples, paintings, antiques, artefacts, manuscripts , irreplaceable books or publications, medication, keys, cameras and other photographic or movie equipment, working papers (files, studies, reference material, correspondence, theses etc.), or other similar valuables, fragile items, electronic equipment (videos, stereos, computers).